Returns & Refunds

The 30-day window

You have 30 days from the date of purchase to start a return. That clock runs from when you place the order, not from when it arrives.

If more than 30 days have passed, we are not able to offer a refund or an exchange.

Item condition

To be eligible for a refund, an item must be:

• Unopened — seals intact, nothing consumed or used
• In its original packaging, undamaged
• Accompanied by a receipt or proof of purchase

What we cannot accept

• Any item that has been opened, unsealed, or used
• Items missing their original packaging
• Returns started more than 30 days after purchase
• Items returned without a receipt or proof of purchase

Please do not send items back to the manufacturer. Returns sent anywhere other than the address below cannot be processed.

Damaged, defective, or wrong item

This is the exception to everything above. If your order arrives damaged, defective, or is not what you ordered, we will replace it or refund it in full — and we cover the shipping both ways.

Email info@deezsmokeshop.com within 7 days of delivery with your order number and a photo of the item and its packaging. The photo is what lets us file the claim, so please send it before discarding anything.

How to start a return

• Email info@deezsmokeshop.com with your order number and which item you want to return.
• Wait for us to confirm the return before shipping anything back. This lets us check eligibility first so you do not pay postage on an item we cannot accept.
• Ship the item, unopened and in its original packaging, to 2177 Westbelt Drive, Columbus, OH 43228.

Return shipping

You are responsible for the cost of returning an item, and shipping costs are non-refundable. If a refund is approved, the original shipping you paid is not returned.

We recommend a trackable service for anything valuable. We cannot issue a refund for a return that does not reach us, so proof of delivery protects you.

If the return is because the item was damaged, defective, or incorrect, this section does not apply — we cover the return shipping.

Refunds

Once your return reaches us we will inspect it and email you to confirm whether the refund has been approved.

Approved refunds go back to your original payment method. Depending on your bank or card issuer, it can take a further 5–10 business days to appear on your statement — that part is outside our control.

If you have not seen a refund after that, check your bank account, then contact your card issuer, then contact your bank. If you have done all three and still see nothing, email info@deezsmokeshop.com and we will chase it with you.

Exchanges

We replace items when they are defective or damaged. If you need the same item sent again, email info@deezsmokeshop.com and ship the original to 2177 Westbelt Drive, Columbus, OH 43228.

We do not offer exchanges between different products. If you want something else, return the unopened item for a refund and place a new order.

Sale items

Only regular-priced items can be refunded. Items bought on sale or with a discount code are final and cannot be returned for a refund.

Where to send returns

Once your return has been confirmed by email, send it to:

We currently ship and accept returns within the United States only.